Information for tenants

Our aim is to find you the perfect property to suit your requirements with the minimum of hassle.

Finding a property

The first step in finding your ideal home, is to contact us to provide us with brief details on yourself and the accommodation you require. We will then commence our search for suitable properties on your behalf, keeping in regular contact with you throughout the process and ensuring you are informed of any properties we feel that may be of interest to you as soon as they become available to the market for let.

We would recommend that you commence your search for rental accommodation no more than in the region of 2 months in advance of when you are looking to move.

Please be aware that often new builds and recently refurbished/well maintained properties (especially if they are close to the town centre and good commuter links) tend to generate the most interest from prospective tenants. It is not unusual for many properties to have multiple viewings against them, which can then lead to more than one offer being received against a property at any one time. We would advise therefore, that the sooner you register your interest in a property whether at the viewing or shortly afterwards, the higher the chance of you not missing out on your potential new home. Furthermore, Landlords are often more motivated to accept a tenant that is available to move quickly and commit to a long term of tenancy, so it is important you plan ahead and consider your personal circumstances to ensure you are in the best position you can be for when applying for a property.

We arrange tenancies for a minimum term of 6 months, which often can be extended or the tenancy renewed if agreeable by both tenant and landlord.

Please note, that our properties are usually offered as non-smoking accommodation and on an unfurnished basis.

All tenants will be required to under-go full referencing and Right to Rent checks as part of the application for tenancy process.

For more details, please refer to our Tenants’ Guide to Renting.

To start your search with us for your new rental accommodation, please use our property search facility to view our selection of properties available to let or select Register with Us to register for property up-dates.

Please note that for your safety and peace of mind -

  • All of our properties are certified by a Gas Safe registered engineer (where gas is installed), and electrical safety checks have been conducted prior to tenancy commencement
  • All deposit monies taken against a tenancy, are held and registered in accordance with the Deposit Protected Regulations. (We are members of the Tenancy Deposit Scheme – TDS)

Viewings

We are happy to arrange property viewings for you and shall always try to accommodate your preferred date and time to view where possible. However, please be aware that many of our properties may already be in occupation by either an existing tenant or home owner and we shall therefore need to gain their prior consent to access the property. On this basis, please be mindful that same day viewings are not always possible and you may need to allow for a minimum of a 48-hour period in which for a viewing to be arranged.


Fees to tenants

Should you register an interest in renting one of our properties and a Landlord is happy to proceed with yourself (subject to successful references and signed contracts), you will be required to make an Advanced Payment as a Reservation Fee to hold the property whilst references are being taken-up. The Advanced Payment is equivalent to 1 weeks’ rent and is non-refundable in full should you decide to not proceed with the tenancy following references being applied for and/or should you fail to provide complete and accurate information on application. Should your tenancy application be successful, these monies will otherwise contribute towards the Initial Monies which are due to us in cleared funds prior to tenancy commencement. The Initial Monies include your first months’ rent and damages deposit. For a list of costs that may be applicabale before, during and following your tenancy, please see our Tenant fee sheet.

In the event that the landlord declines or is unable to proceed with a tenancy on grounds other than the references being unsatisfactory, the Advanced Payment will be refunded to you in full.

References

In order to confirm whether you can be granted a tenancy against the property of your choice, we shall be required to conduct full referencing and Right to Rent checks which involve confirming; your employment status, annual household income, credit history, previous rental history (if applicable) and your right to rent in the UK.


Rents

Your rent will normally be payable 1 month in advance and be due to the Landlord or us as the Managing/Rent Collecting Agent on behalf of the Landlord per calendar month by standing order. Where we collect the rent on behalf of the Landlord, please be aware that we ask that the standing order be set-up so that rental payments leave your account 3 days prior to your rent due date to allow time for the payment to be processed and paid out to the Landlord in time. Unless otherwise advised, all utility costs including; water rates, council tax, electricity and gas alongside your television license, telephone and internet costs will be your liability in addition to the payment of the rent.


Deposit

A security deposit of a minimum of 6 weeks’ rent will normally be taken and is payable prior to tenancy commencement. You will be provided with the prescribed information on the deposit scheme that the deposit monies are being held under in accordance and the deposit scheme will also be detailed to the tenancy agreement. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that the deposit cannot be used by a tenant to cover their rent including their final rental payment.

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